Refund Policy

— Last updated 11 April 2026
Pre-launch notice. Shadow Guide is currently in invitation-only access; no paid subscriptions are being processed at this time. The policy below describes how refunds will work once paid subscriptions become available.
7-day refund guarantee. When paid subscriptions are active, if Shadow Guide is not a fit within the first 7 days of your subscription, you can request a full refund, no questions asked.

1. How to Request a Refund

See the contact details on the Aboutpage and send your refund request with the subject line "Refund Request" and the email address you used at checkout. We will process the request promptly.

2. Processing

Refunds will be processed by Lemon Squeezy, our Merchant of Record, once paid subscriptions become available. Once approved, the refund typically appears on your statement within 5–10 business days, depending on your bank or payment provider.

3. After 7 Days

After the initial 7-day window, refunds may still be granted at our discretion for exceptional circumstances. Contact us and we will do our best to help.

4. Cancellation vs Refund

You can cancel your subscription at any time to prevent future charges. Cancellation stops the next billing cycle but does not automatically trigger a refund of the current period. If you want a refund, please request one separately.

5. Chargebacks

We kindly ask that you contact us directly before initiating a chargeback with your bank. This allows us to resolve the issue quickly and avoid unnecessary fees on both sides.

6. Contact

For refund requests or billing questions, contact About for current contact details.

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